Baptist Health Shelby Hospital: 

Since our beginning in 1959 with just 35 beds, Baptist Health Shelby Hospital has been delivering quality and compassionate care to our neighbors in the Alabaster community. Today, we are a 252-bed facility accredited by The Joint Commission. Our high-quality care combined with our full range of healthcare services and treatments means you can receive the care you need close to home.  Baptist Health Shelby Hospital is a recognized leader in heart attack, heart failure and stroke, including Primary Stroke Center certification from The Joint Commission and Get With the Guidelines® Gold Plus Achievement in Stroke from the American Heart Association. In addition to advanced cardiovascular services, our wide scope of care includes bariatrics; diagnostic imaging; emergency room care; gynecology; oncology; orthopedics; physical therapy; a sleep disorder center; surgical care, including minimally invasive robotic surgery; urology; and wound care.

The Scheduling Coordinator will communicate regularly with physicians, which may include, patients, ancillary and surgical areas to involve: scheduling, rescheduling, and cancellation of single/multiple tests and procedures.

Essential Functions
Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.

 Consistently reviews the schedules daily and communicates all changes to appropriate staff.
Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
 Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
Identifies customer service issues and resolves or initiates necessary follow-up.
Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.

Education/Training
High school graduate or equivalent.
Must complete Orlando Health medical terminology course within 90 days of hire.

Licensure/Certification
None.

Experience
One (1) year of retail, customer service or health care.
Computer experience required.