Baptist Health Shelby Hospital

Position Summary
Interacts directly with adult and adolescent patient/family to address issues/concerns of a clinical nature (medical necessity, mental wellness, linking patient care, etc.) as appropriate to facilitate efficient movement through the continuum of care

Essential Functions
• Initially and concurrently assesses all adult and adolescent clients within assigned population to include but not limited to:
diagnosis/medical history; current treatments/therapies; age; payment source; criteria compliance; resources; support systems;
anticipated needs; appropriate level ofservice;special/personal needs; and any other relevant information.
• Obtains referrals from Behavioral Health specialty medical and mental health providers and other referral sources to assess adult
and adolescent client needs.
• Acts as an advocate for patient’s health care needs.
• Provides outreach and education at health fairs and other community events
• Facilitates family meetingsto discusslab results, provider recommendations, and plan of care with client’s care team.
• Maintains records and documentation of work performed in an organized and easily retrievable fashion
• Maintains positive relationships with supervisor, peers, collaborative team, families, and community contacts.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state
and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions
• Maintains confidentiality of data and information in compliance with HIPPA regulation and Orlando Health policies.
• Completes orientation and departmentspecific competencies

Education/Training
Bachelor’s degree in psychology, social work, or healthcare related field.

Licensure/Certification

Valid Alabama driver’s license with no more than six (6) points, at least 21 years of age, and must be insurable under the Orlando Health insurance carrier’s requirements and standards.

Experience
One (1) year experience in case management or related patient care support role working in community agency, out-patient facility, or hospital setting.