Baptist Health Princeton Hospital

Position Summary

Performs specimen receiving and processing duties, registers patients, enters orders in the computer system, centrifuge specimens,

labels and aliquot samples, delivers to test site, stores samples, slides, blocks, etc.

Essential Functions

· Provides specialized support in the areas of patient registration, demonstrates a thorough knowledge of third party reimbursement

requirements and regulations, maintaining customer support and supplies.

· Demonstrates knowledge of specimen collection and handling requirements. Research skills for investigating customer

requests/issues.

· Ensures follow up on patient care issues. Communicates with immediate supervisor any patient care issues.

· Performs all departmental functions and has a thorough knowledge of hospital and laboratory information systems, specimen

processing, billing, reference testing and scheduling.

· Maintains positive customer service relationships at all times and proactively responds to customer service issues.

· Trains staff as required.

· Directs staff to ensure both corporate and departmental expectations are met in the specimen workflow.

· Ability to work flexible hours to meet the needs of the department.

· Ability to coordinate, organize or perform tasks required to ensure patient care and safety.

· Excellent interpersonal skills to work cooperatively with all team members and respond to customer phone calls.

· Acts as liaison between the laboratory, physicians, nursing personnel, other ancillary departments, clients and vendors outside the

laboratory.

· Orders and stocks necessary supplies.

· Processes pathology specimens as appropriate.

· Schedules courier pickups as needed.

· Communicates issues and department status to immediate supervisor.

· Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state

and local standards.

· Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

· Responsible for maintaining an active role in the laboratory Quality Improvement Program.

· Maximizes productivity, customer satisfaction and profitability.

· Documents specimen quality issues.

· Follows the established policies.

· Adheres to infection control and safety practices and keeps a clean and organized work area.

· Maintains confidentiality of patient record, hospital and departmental matters at all times.

· Performs filing of reports and requisitions.

· May perform phlebotomy as necessary (must have approved competency on file)

· May perform IV starts as necessary (must have approved training and competencies on file)

· Assists with report distribution.

Education/Training

High School Diploma or GED equivalency.

Licensure/Certification

No

3 years patient care, lab or phlebotomy experience required

Hospital phlebotomy experience preferred

*this position requires walking the hospital every day; hospital phlebotomist experience highly preferred