About Baptist Health Citizens Hospital

Baptist Health Citizens Hospital is a 122-bed medical and surgical facility located in Talladega, Alabama. The hospital offers a full complement of services, including diagnostic imaging, digestive health care, orthopedics, sleep medicine and surgical services. The hospital’s dedicated sleep disorder center is accredited by the American Academy of Sleep Medicine, the gold standard for sleep care.

Baptist Health Citizens is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities spanning from Florida’s east to west coasts to Puerto Rico, and now to Central Alabama and beyond. Collectively, our 38,100+ team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve.

Orlando Health is committed to providing you with benefits that go beyond the expected, with education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions.

About the Associate Chief Operations Officer

As Associate Chief Operations Officer, this position is a member of the administrative team and will serve on various committees of Baptist Health Citizens Hospital, while collaborating with Orlando Health leadership: the Hospital President and administration, Hospital Management Team, Hospital Medical Staff & Hospital Medical Staff leadership. Key components of this leadership role include monitoring of quality, patient satisfaction, and budgeting standards, while achieving Hospital and organization wide goals.

• Ensures that a continuous improvement approach is implemented to measure actual performance against established standards for clinical and non-clinical services throughout the hospital and organization.
• Develops and implements mechanisms to ensure a uniform quality of care and the highest customer service is provided.
• Ensures a method to monitor customer satisfaction with respect to services delivered, utilizing corporate and/or unit specific tools.
• Establishes mechanisms to encourage research and to incorporate research findings into standards of care and policies and procedures.
• Measures actual budgetary performance (revenue, expense, staffing) against standards, and ensures variances are within established targets.
• Evaluates performance of persons reporting to the position against organizational, departmental, and personal goals and objectives.
• Ensures that safety, health, and regulatory standards are attained in the divisions assigned.
• Ensures that a program is maintained to encourage the recruitment and retention of high-quality team members.
• Participates in professional, collegiate, and community activities.
• Develops/ implements personal goals/objectives that support the organization’s strategic/operating plans and patient care services.
• Assures that professional standards are effectively carried out throughout hospital allied health and support areas.
• Provides accountability and coordination of allied health and support services within the hospital.
• Establishes budget requirements and maintains areas of responsibility within budgetary limitation.
• Speaks on behalf of hospital allied health and support services in established meetings of hospital leadership, medical staff, and governing bodies.
• Develops staff to make effective decisions and delegates authority to lowest appropriate level.
• Acts as resource person and role model for staff.
• Demonstrates knowledge of legal issues related to allied health and support services, and manages situations to reduce risk to patients, staff, and the organization.
• Participates in meetings where discussion is held regarding hospital's mission, strategic planning, budget planning, operational planning and review of policies that directly or indirectly affect patient care, customer satisfaction, quality and/or operations of the hospital.
• Serves as a member of various hospital and organizational committees.
• Collaborates with other hospital leaders and educators to influence curriculum, including clinical and/or management learning experience.
• Develops, interprets, and promotes the formation of the philosophy, policies, and procedures of the Orlando Health.
• Develops and implements operational plans for the hospital in conjunction and consistent with the overall Orlando Health strategic goals. Establishes system for control of variances.
• Participates in space and facility planning with COO and/or Hospital President.
• Establishes and maintains an open and positive working relationship with board members, physicians, managers, employees, patients and visitors and the community.
• Participates with leaders from management, medical staff and patient care areas in hospital's decision making structure and process.
• Participates in evaluating, selecting, and integrating health care technology and information management systems that support allied health and support service needs.
• Participates in any contract or negotiations, which affect allied health and support services of the hospital. Monitors compliance of contracts.
• Recruits, develops, retains, and evaluates qualified managers and staff members, recognizing the full accomplishments of staff assigned duties and responsibilities.
• Participates actively with other Orlando Health leaders that oversee allied health and support services and participate on the Allied Health Executive Council to ensure the development, implementation, evaluation, and revision of practice standards.
• Collaborates in the development of pro-formas for expansion of services in allied health and other patient care areas.
• Assists in the professional development of personnel.
• Maintains, revises, and implements changes in allied health service policies and procedures to meet all licensing agency requirements, (i.e., Joint Commission, local and state regulatory agencies).
• Participates in developing hospital budget for allied health and support service areas with input from managers and other hospital personnel.
• Develops budgets with other leaders and other hospital personnel that address the provision of services to inpatients and outpatients in each area or department.
• Travels to other Orlando Health sites to attend meetings and educational opportunities.

Required Education

• Master’s degree in business, healthcare administration, or related field.

Licensure/Certification

• FACHE credentialing through the American College of Healthcare Executives must be obtained within 2 years.

Required Experience

• A minimum of six (6) years experience in management of a clinical, allied health, or support service department, within a Hospital is required.
• Leadership experience in a managed care environment, including productivity enhancement, cost reduction, new program development, and quality management is also required.