Baptist Health Princeton Hospital:  

Serving our neighbors for more than a century, Baptist Health Princeton Hospital in Birmingham is a 505-bed facility dedicated to a patient-first approach.  A recognized leader in aortic valve surgery, COPD, heart attack, heart failure and stroke, we provide fast, lifesaving response times for patients with chest pain or stroke symptoms. Our full range of services includes comprehensive emergency room care; cardiovascular care, including structural heart and valve care; orthopedics, including rehabilitation; a comprehensive sleep center; a comprehensive bariatrics center, providing surgical and nonsurgical weight-loss procedures; and women’s care for all stages of life. We have achieved Primary Stroke Center certification from The Joint Commission and accreditation from the American College of Surgeons Commission on Cancer and from the American College of Surgeons Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program (MBSAQIP). At Baptist Health Princeton Hospital, we are committed to contributing to the future of healthcare through our clinical research and medical residency program.

Position Summary
The Guest Services Representative is responsible for providing exceptional service to patients and guests to ensure a positive
experience within a hospital setting. This role involves greeting guests, handling inquiries, resolving concerns, and assisting with
various guest needs. The ideal candidate is friendly, professional, and dedicated to maintaining high standards of hospitality.

Essential Functions
Core Responsibilities:
• Greets and welcomes guests promptly upon arrival
• Assists guests with check-in procedures by providing visitor badge
• Displays a caring attitude as well as sensitivity to the needs/concerns of customers
• Escorts guests to their in-hospital destinations as needed.
• Responds to guest/team members’ inquiries and requests in a timely manner
• Maintains current knowledge of hospital personnel, departments, and their locations in order to assist guests in a timely manner
• Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.
Administrative Tasks:
• Maintains accurate records of guest interactions via FastPass system
• Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Care
Management, and Home Health.
• Assists Care Management with transportation and hotel /flight arrangements for patients and their families.
Communication:
• Communicates effectively with guests, team members, and management
• Keeps the leadership team informed of any significant issues or unusual situations
General Duties:
• Presents a professional image in dress, hygiene and communications skills.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal,
state, and local standards.
• Ability to work in a fast-paced environment with minimal supervision.
• Demonstratesflexibility with work schedule by adapting hours and shifts to meet business needs, including evenings, weekends,
and holidays as necessary.
• Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
• Attends in services/meetings as required.
• Completes all mandatory education.
• Assumes the responsibility for professional growth and development
• Other duties as assigned.

Education/Training
High School diploma or equivalent.
Licensure/Certification
None.

Experience
Two (2) years of experience in a customer service setting.