Associate Chief Operations Officer

Location: Baptist Health Brookwood Hospital

                2010 Brookwood Medical Center Drive, Birmingham, AL 35209

Department: Hospital Administration

Baptist Health Brookwood Hospital is seeking a dynamic and experience Associate Chief Operations Officer (ACOO) to join our executive leadership team. The ACOO is responsible for driving operational excellence across clinical and non-clinical services. This role collaborates closely with Baptist Health leadership, hospital administration, medical staff, and various committees to ensure alignment with strategic goals, quality standards, and patient satisfaction benchmarks.

About Baptist Health Brookwood Hospital

Serving the Homewood community, Baptist Health Brookwood Hospital is a 595-bed acute-care hospital located in Birmingham, Alabama. The facility offers a full complement of services, including emergency care, cardiovascular care, bariatrics, orthopedics and rehabilitation, and surgical services. It also is one of the largest providers of psychiatric care in the state. The hospital has earned Primary Stroke Center certification from The Joint Commission, and its bariatric program has been accredited as a Comprehensive Center by the Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program (MBSAQIP). The Women’s Medical Center provides comprehensive women’s services through all stages of life, including gynecologic surgery, maternity care, and labor and delivery services. Additionally, the Level III Neonatal Intensive Care Unit (NICU) holds Advanced Certification in Perinatal Care from The Joint Commission.

Baptist Health Brookwood is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts, Central Alabama and Puerto Rico. Collectively, our team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve. 

Orlando Health is committed to providing you with benefits that go beyond the expected, with education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions.

Key Responsibilities

• Ensures that a continuous improvement approach is implemented to measure actual performance against established standards for clinical and non-clinical services throughout the hospital and organization.
• Develops and implements mechanisms to ensure a uniform quality of care and the highest customer service is provided.
• Ensures a method to monitor customer satisfaction with respect to services delivered, utilizing corporate and/or unit specific tools.
• Establishes mechanisms to encourage research and to incorporate research findings into standards of care and policies and procedures.
• Measures actual budgetary performance (revenue, expense, staffing) against standards, and ensures variances are within established targets.
• Evaluates performance of persons reporting to the position against organizational, departmental, and personal goals and objectives.
• Ensures that safety, health, and regulatory standards are attained in the divisions assigned.
• Ensures that a program is maintained to encourage the recruitment and retention of high-quality team members.
• Participates in professional, collegiate, and community activities.
• Develops/ implements personal goals/objectives that support the organization’s strategic/operating plans and patient care services.
• Assures that professional standards are effectively carried out throughout hospital allied health and support areas.
• Provides accountability and coordination of allied health and support services within the hospital.
• Establishes budget requirements and maintains areas of responsibility within budgetary limitation.
• Speaks on behalf of hospital allied health and support services in established meetings of hospital leadership, medical staff, and governing bodies.
• Develops staff to make effective decisions and delegates authority to lowest appropriate level.
• Acts as resource person and role model for staff.
• Demonstrates knowledge of legal issues related to allied health and support services, and manages situations to reduce risk to patients, staff, and the organization.
• Participates in meetings where discussion is held regarding hospital's mission, strategic planning, budget planning, operational planning and review of policies that directly or indirectly affect patient care, customer satisfaction, quality and/or operations of the hospital.
• Serves as a member of various hospital and organizational committees.
• Collaborates with other hospital leaders and educators to influence curriculum, including clinical and/or management learning experience.
• Develops, interprets, and promotes the formation of the philosophy, policies, and procedures of the Orlando Health.
• Develops and implements operational plans for the hospital in conjunction and consistent with the overall Orlando Health strategic goals. Establishes system for control of variances.
• Participates in space and facility planning with COO.
• Establishes and maintains an open and positive working relationship with board members, physicians, managers, employees, patients and visitors and the community.
• Participates with leaders from management, medical staff and patient care areas in hospital's decision making structure and process.
• Participates in evaluating, selecting, and integrating health care technology and information management systems that support allied health and support service needs.
• Participates in any contract or negotiations, which affect allied health and support services of the hospital. Monitors compliance of contracts.
• Recruits, develops, retains, and evaluates qualified managers and staff members, recognizing the full accomplishments of staff assigned duties and responsibilities.
• Participates actively with other Orlando Health leaders that oversee allied health and support services and participate on the Allied Health Executive Council to ensure the development, implementation, evaluation, and revision of practice standards.
• Collaborates in the development of pro-formas for expansion of services in allied health and other patient care areas.

Qualifications

Education:

• • Master’s degree in Business Administration, Healthcare Administration, or a related field is required.

Licensure/Certification:

• • FACHE credentialing through the American College of Healthcare Executives (required within 2 years of hire).

Experience:

• • Minimum of 6 (six) years of progressive leadership experience in clinical, allied health, or support service operations, is required.