Performs routine computerized scheduling and administrative functions in an ambulatory/physician office operating under the direction of the Department Manager, Medical Office Manager, Academic Program Manager, Academic Practice Nurse Manager and/or the Practice Site Supervisor

Essential Functions
• Adheres and assures compliance with Orlando Health and department specific policy, procedures, value statements and
Commitment to Excellence standards.
• Able to handle multiple simultaneous tasks, answer telephone, take messages, file lab reports, medical records and other
information according to practice policies and procedures.
• Performs word processing and spreadsheet data.
• Performs charge entry and cash handling.
• Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state
and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions
• Participates in Quality Assurance and Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
Practices the efficient use of supplies.
• Maintains a clean, safe and organized office.
• Act as a Liaison to assist office billing service as requested.

Education/Training
• High School graduate or equivalent.
• Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer
system.
• Knowledge of ICD & CPT

Licensure/Certification
None.

Experience
Two (2) years’ experience in a medical office environment.