Baptist Health is looking for a Manager, Physician & Provider Onboarding to work with our Baptist Health Medical Group Clinics.  This is a Full Time position.  The manager, physician & provider onboarding manages onboarding and retention initiatives for physicians and providers to support successful employment initiation with satisfaction and success within the Baptist Health Medical Group (BHMG).

About Baptist Health Medical Group

Baptist Health Medical Group is a physician-led group established on a foundation of compassionate care and clinical excellence. Guided by this commitment to compassion and excellence, our teams of physicians, advanced practice professionals, nurses, clinicians and office staff work together to meet every patient’s total healthcare needs.

As part of Baptist Health’s extensive network of comprehensive healthcare services, Baptist Health Medical Group is committed to providing the community easy access to integrated care. Our expansive range of practices offer close-to-home locations and convenient appointment options.

Providing expert care in over 18 areas of focus — from primary care to specialty institutes — Baptist Health Medical Group includes more than 600 physicians and advanced practice professionals.

Baptist Health Offers Great NEW Competitive Pay and Great Benefits Package that Includes:

• Medical, Dental, Vision
• 403(b) Retirement Savings Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (up to 5 weeks to start)
• Life Insurance
• Extended Leave Plan (ELP)
• Family Care (childcare, elder care, pet care)
• Paid Parental Leave
• Pet Insurance
• Car Insurance
• Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt

ALL BENEFITS START DAY ONE

Work Location:

Baptist Health 

3500 Blue Lake Dr

Birmingham, AL 35243

Essential Functions

• Leads a team of physician & provider onboarding specialists providing concierge services to all internal and external customers.
• Provides direction to the team monitoring and tracks the progress and completion of all functions of employment onboarding including but not limited to credentialing, privileging, payor enrollment, IS system support, human resources, orientation, benefits, visa and immigration handling, marketing, physician and provider needs, and service line support.
• Collaborates with various clinical and administrative teams to build relationships, learn each other’s areas of business, and develop unique solutions to systems and processes.
• Maintains and utilizes various tools and resources to document onboarding and retention activities and assist with the production of reports and dashboards to identify trends and areas for process improvement.
• Works with the physician and provider recruitment team leaders to collaboratively provide a smooth transition experience for each new hire.
• Supports the Director to develop and maintain key performance indicators as needed to support strategic growth initiatives, oversee process and improvement projects, and meet internal and external customer experience objectives.
• Assists with the creation of growth and forecasting projections for OHMG physician staffing and ensure team alignment with staffing and recruitment budgets.
• Manages various personnel functions including hiring, work assignments, workload leveling and forecasting, coaching plans, and disciplinary actions.
• Knowledge of Microsoft Office products is required, including intermediate to advanced knowledge of Outlook, Teams, Excel, Word, PowerPoint.
• Mediates and de-escalates conflict between all customers and provides leadership with proposed solutions for service recovery.
• Oversees the administration of various projects and strategic programs, such as referral bonuses.
• Professionally represents the hospital system at orientation, recruitment events, conferences, and other venues.
• Maintains relationships with external vendors including external recruitment firms, sourcing and applicant tracking platforms, benefits administrators, realtors, travel booking platforms, and local community partners.
• Manages the payment of vendor invoices, reconciliation of expenses associated with onboarding and retention activities.
• Develops an understanding of market competitors to support continued growth.
• Maintains regular, punctual attendance consistent with Baptist Health policies, the ADA, FMLA, and other federal, state and local, standards.
• Maintains compliance with all Baptist Health policies and procedures.
  
  

Other Related Functions

• Able to remain comfortable with complicated processes with ambiguity and bring structure to open-ended workflow improvement projects with an eye towards technology-based solutions.
• Exhibits strong problem solving and critical thinking skills while remaining efficient and multi-tasking in an organized team environment.
• Models the way for a flawless physician and provider experience through excellent written and verbal communication & representation of our brand, mission, values and patient care philosophy.
• Demonstrates high level interpersonal skills, with the ability to effectively manage and promote positive relationships with all internal and external physicians, administrative stakeholders, and senior leadership.
• Ability to proofread written deliverables and produce a polished product.

Education/Training

• Bachelor’s Degree is required.

Licensure/Certification

• none

Required Experience

• Five (5) years of leadership, HR, onboarding, credentialing, healthcare recruitment or related roles is required.