Baptist Health Shelby Hospital:   

Being a Telecomunications Operator is more than just a job — it's a calling. It’s about making a real difference in people’s lives, providing comfort and compassionate care to those who need it most, and being part of a dedicated team that saves lives every day.

Baptist Health Hospitals offer great NEW Competitive Pay and great fulltime & part-time benefits package that includes:

• Medical, Dental, Vision
• 403(b) Retirement Savings Plan 
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Life Insurance 
• Family Care (child care, elder care, pet care)
• Paid Parental Leave
• Pet Insurance 
• Car Insurance 
• Educational benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt

ALL benefits start day one

Join our Growing Team at Baptist Health Shelby Hospital in Alabaster, AL!

 At Baptist Health Shelby Hospital, we’re proud to be a leading 252 bed acute care facility dedicated to delivering exceptional healthcare with a community-focused touch. Located in the heart of Alabaster- one of Alabama’s fastest growing and most desirable places to live- we serve over 30,000 emergency visitors annually and offer a wide range of advanced clinical services, including cardiology, cardiovascular surgery, orthopedics, urology, robotics surgery, and more. 

Our State-of-the-art facilities feature cutting-edge technology such as 3 Tesla MRI, robotic surgical systems, and 256-slice CT scanner- empowering top tier care. Recognized for excellence with accolades like ACC Cath Lab Accreditation, Trans catheter Valve certification, and Primary Stoke Center Designation, we’re committed to growth, innovation, and community well-being. 

Whether you’re an experienced specialist or just beginning your healthcare journey, Baptist Health Shelby offers a dynamic environment where your skills make a real difference. Join us in a welcoming, fast-paced setting with easy commutes, ample free parking, and a team that feels like family. Be part of a hospital that’s shaping the future of healthcare in Alabama- Where your career can thrive and your community can flourish! 

Position Summary
The Telecommunications Operator implements procedures for processing codes and traumas quickly and accurately.

Essential Functions
• Implements procedures for processing codes and traumas quickly and accurately.
• Monitors various alarm systems in work area to quickly and efficiently notify appropriate personnel when an active alarm is
received.
• Answers and processes a high volume of calls accurately and professionally.
• Transfers callers to the proper entity when appropriate.
• Takes accurate messages when providing phone coverage for Orlando Health departments.
• Operates specialized computer systems/consoles to facilitate the rapid processing of messages, work orders and service requests
where appropriate.
• Dispatches appropriate personnel by radio or paging system.
• Delivers appropriate pages to physicians, on-call personnel and other Orlando Health employees as needed.
• Familiar with HICS and is able to function during emergency situations.
• Participates in training, orientation and mentoring of new employees.
• Conducts overhead pages accurately and professionally.
• Maintains flexibility in work schedule in order to meet the needs of the departments 24/7 operations.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state
and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions
• Maintains current schedules of on-call personnel as appropriate.
• Meets all Orlando Health mandatory and developmental requirements.
• Assumes responsibility for professional growth and development and continuing education.
• Performs all other duties as assigned.

Education/Training
• High school graduate or equivalent.
• 25 WPM Typing Speed Required

Licensure/Certification
None.

Experience
None.