Plans, coordinates, conducts, and evaluates training and educational programs with installed corporate applications.
Responsibilities
Essential Functions
Instruct required training classes
Ensures that end users interact with systems in the manner consistent with training and education. Recognizes deviation from standard use and educates staff
Assist in analyzing training needs, develop and administer training plans and procedures, prepare training materials and conduct special courses to ensure appropriate levels of training for staff members
Participate in the development of additional training programs based on customer needs
Perform classroom scheduling and training class set-up
Recommends items in class materials to be reviewed to enhance or modify classes
Effectively communicate with customers and guests
Demonstrate a thorough knowledge of subject matter
Maintain records of training activities and team member progress, and monitor program effectiveness
Apply adult education principles to the overall program framework and materials utilized for Systems education
Document and track the outcome of educational endeavors
Serve as a mentor to new IT/CE Associate Educator team members
Promote the benefits and opportunities of lifelong learning
Maintains reasonably regular, punctual attendance consistent with Baptist Health policies, the ADA, FMLA and other federal, state and local standards
Maintains compliance with all Baptist Health policies and procedures
Other Related Functions
Plan and facilitate live in-person classes, virtual classes, programs and workshops under the instruction of a senior IT/CE Product Educator and/or IT/CE Learning Manager
Participates in multiple training projects
Maintain contact with other organizations, training organizations and associations for the purpose of keeping abreast of new training developments and courses
Assist in development of curriculum under the supervision of a senior IT/CE Product Educator and/or IT/CE Learning Manager
Participates in meetings with customers to gather, convey or exchange routine information
Visit and observe job functions within operational areas as applicable for training needs
Complete all Baptist Health mandatory education
Initiate process improvement opportunities
Effectively utilize office and audio/video and classroom equipment
Complete assignments in a timely, effective and efficient manner
Qualifications
Education/ Training
and two (2) years of directly related work experience may substitute for the Bachelor’s degree (in addition to the requirements listed in the Experience section)
Experience
experience planning, coordinating, conducting, and evaluating training and educational programs
Proficiency in using Microsoft Office applications
Effective interpersonal communication and writing skills
Must have a high degree of comfort and ability in communicating and presenting to diverse audiences of various sizes