A Brief Overview

Performs specimen receiving and processing duties, registers patients, enters orders in the computer system, centrifuge specimens, labels and aliquot samples, delivers to test site, stores samples, slides, blocks, etc.

At Baptist Health, our mission is to improve the health and quality of life for the individuals and communities we serve.

Baptist Health Brookwood Hospital offers great NEW competitive pay and benefits!

• Medical, Dental, Vision
• 403(b) Retirement Savings Plan w/matching
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (up to 5 weeks to start)
• Life Insurance
• Extended Leave Plan (ELP)
• Family Care (childcare, elder care, pet care)
• Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt

ALL benefits start on day one!

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

Section 1557 Non-Discrimination
The Office for Civil Rights (OCR) enforces Section 1557 of the Affordable Care Act (Section 1557), which prohibits discrimination on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, gender identity, and sex characteristics), in covered health programs or activities. 42 U.S.C. 18116.

What you will do

• Provides specialized support in the areas of patient registration, demonstrates a thorough knowledge of third party reimbursement requirements and regulations, maintaining customer support and supplies.
• Demonstrates knowledge of specimen collection and handling requirements. Research skills for investigating customer requests/issues.
• Ensures follow up on patient care issues. Communicates with immediate supervisor any patient care issues.
• Performs all departmental functions and has a thorough knowledge of hospital and laboratory information systems, specimen processing, billing, reference testing and scheduling.
• Maintains positive customer service relationships at all times and proactively responds to customer service issues.
• Trains staff as required.
• Directs staff to ensure both corporate and departmental expectations are met in the specimen workflow.
• Ability to work flexible hours to meet the needs of the department.
• Ability to coordinate, organize or perform tasks required to ensure patient care and safety.
• Excellent interpersonal skills to work cooperatively with all team members and respond to customer phone calls.
• Acts as liaison between the laboratory, physicians, nursing personnel, other ancillary departments, clients and vendors outside the laboratory.
• Orders and stocks necessary supplies.
• Processes pathology specimens as appropriate.
• Schedules courier pickups as needed.
• Communicates issues and department status to immediate supervisor.
• Maintains reasonably regular, punctual attendance consistent with Baptist Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Baptist Health policies and procedures.
• Responsible for maintaining an active role in the laboratory Quality Improvement Program.
• Maximizes productivity, customer satisfaction and profitability.
• Documents specimen quality issues.
• Follows the established policies.
• Adheres to infection control and safety practices and keeps a clean and organized work area.
• Maintains confidentiality of patient record, hospital and departmental matters at all times.
• Performs filing of reports and requisitions.
• May perform phlebotomy as necessary (must have approved competency on file)
• May perform IV starts as necessary (must have approved training and competencies on file)
• Assists with report distribution.

• High School Diploma or GED equivalency.
• Three (3) years laboratory, patient care experience, or patient business experience.