Orlando Health

Concierge - PT - Days

ID
2026-330268
Category
Administrative & Non-Clinical
Status
Part-Time
Shift
Day
Location
Alabama Region
Department
BMO VOLUNTEER SERVICES
Subcategory
Concierge (WPH)

Position Summary

Baptist Health - Princeton Hospital Logo

 

 

Baptist Health Princeton

Birmingham, AL 

Concierge -Part Time (Friday and Saturday/Sunday) 

Day Shift - 8am - 8pm

 

 

 

Princeton Hospital Main Entrance Exterior

 

At Baptist Health, our mission is to improve the health and quality of life for the individuals and communities we serve.

 

Baptist Health Princeton Hospital offers great NEW competitive pay and benefits!

  • Medical, Dental, Vision
  • 403(b) Retirement Savings Plan w/matching
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Paid Time Off (up to 5 weeks to start)
  • Life Insurance
  • Extended Leave Plan (ELP)
  • Family Care (childcare, elder care, pet care)
  • Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt

ALL benefits start on day one!

 

Position Summary

The Concierge delivers exceptional guest service by coordinating upgraded amenities, managing reservations and inventory, and supporting VIP and patient needs. This role maintains the highest standards of professionalism, service excellence, and responsiveness while assisting guests with personalized requests and upholding Baptist Health’s values.

 

 

 

Responsibilities

Essential Functions

  • Enhances the guest experience, in collaboration with all facility departments.
  •  Understands and demonstrates outstanding behaviors and attitude that support the service philosophy, mission, vision and values of Orlando Health.
  •  Coordinates payment and confirmation of reservations.
  •  Monitors petty cash drawer, daily deposit of cash/credit receipts, monthly balance sheet report and internal department charges.
  • Provides information for the marketing and sales of upgraded amenities program via group presentations, printed collateral and
    the Orlando Health website.
  •  Works closely with Support Services on delivery processes for purchased amenities.
  • Coordinates and assists with facility tours.
  •  Anticipates guests needs and responds to them in a timely manner.
  • Answers requests for concierge assistance via telephone, fax and email in a timely manner.
  • Maintains guest request tracking system (Concierge Assistant) and daily log book.
  • Maintains concierge and VIP patient tracking/flag system in partnership with Patient Business.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state
    and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.

 

Qualifications

Education/Training
High School graduate.


Licensure/Certification
None.


Experience
2 years front line customer service experience

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